Returns & Exchanges

At Jones Road, we want you to love your products as much as we do, which is why we offer a 30-day window for returns or exchanges on any items that don't meet your expectations. Please note that original shipping fees are non-refundable and all returned items must be in their original packaging.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Choose Your Preference

Indicate whether you would like to exchange the product for a different shade, receive store credit, or obtain a full refund to your original payment method.

3

Print and Pack

Download your prepaid shipping label, securely pack your items in the original box, and drop off the package at any authorized carrier location.

4

Processing and Refund

Once our warehouse receives and inspects your return, please allow 5-7 business days for your refund to be processed and reflected on your statement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing